Help with Digital Products
All of our downloadable products are sent out as one single ZIP file and must be unzipped, once downloaded to a standard computer. We recommend that your product be downloaded to a standard computer rather than an e-reader or phone.
Be aware that the file may take an extended period of time to download, depending on the speed of your Internet connection. If you see an error that the file is corrupt then the file is not finished downloading.
Once downloaded, the file must be unzipped to access the product. You may also search and download an unzip app to your device to unzip the file. Visit our FAQ page for more information about ZIP files.
Ebooks are in PDF format. If you wish to move an ebook to your handheld reader or other device, we recommend using a free program at www.calibre-ebook.com to convert the PDF to the format you need before moving the file to your device.
With so many different devices and formats available, we are unable to provide support for converting ebooks to different formats and recommend using Google.com to search for help.
MP3s and MP4s
MP3s (audio downloads) and MP4s (video downloads) can also be moved to another device for your personal use once downloaded and unzipped on a standard computer.
With so many different devices and formats available, we are unable to provide support for moving files to different devices and recommend using Google.com to search for help.
We strongly recommend backing up downloaded files to a CD or USB drive for your own personal use, immediately after downloading to prevent loss of the digital files.