Frequently Asked Questions
• How do I contact customer service?
Email us at questions@arrowbookstore.com
Or call Arrow Publications: US 1-877-363-6889 International - 1-319-395-7833
• How do I update my account information?
Log into your account with your current password and you will be able to update your billing and shipping information. Make sure you click "Save" in the lower right corner to save the changes.
• How do I change or update my order?
Please contact customer service.
• What are your shipping options?
After placing items in the shopping cart, use the drop down arrow to select your shipping method. For special shipping requests, please call or email customer service before ordering.If you order during a special offer, please allow additional processing time.
• Are discounts available?
Quantity discounts are available with the purchase of 10 or more books and/or booklets (any combination of titles by Francis Frangipane and other Arrow Authors). To receive the discount, you must phone your order. Please Do NOT order through our online bookstore if you wish to receive the discount.
• Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
• When will my international order arrive?
Via postal service, allow 2 weeks for delivery, provided your order is not delayed in Customs when entering your country. If you order during a special offer, please allow additional processing time.
• Why won't my credit card work?
Sometimes the online credit card processor can not verify all the information associated with the card. Unfortunately, we do not get an automatic report stating the reason(s) why. Credit card companies require you to use your exact billing address when processing credit cards. If you are still having difficulties, please email our customer service or call in your order.
• Do you accept returns?
A 15% restocking fee is assessed on return items. Items must be in good condition.
• What if my order arrives damaged?
Please contact customer service.
• How can I track my order?
Tracking information is available upon request. Choose Fed-Ex as your shipping method or contact customer service before ordering.
• What type of credit (debit) cards do you accept?
We accept Mastercard, Visa, Discover and American Express
• Do you accept e-checks?
Not at the this time.
• Do you offer any coupons?
Francis occasionally sends coupon offers out to those on his Eword list. You can sign up for his free Eword messages here: Subscribe
• How do I submit a request for one free or reduced priced book by Francis Frangipane if I am unable to afford one of his books?
Please email customer service with your choice of one book title by Francis Frangipane. Include your name, postal mailing address and phone number. Email customer service at bookrequests@arrowbookstore.com. This is available for U.S addresses only at this time.